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'Personal' Service with a Smile!

5/3/2016

 
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How many times have you wondered about going to one of those big chain-store PC places to get your computer or device repaired and then had second thoughts?

Why should you call File Genie instead?

First of all – I’m local. And that means I’m probably closer than the big stores and won’t charge you for parking!

Second – I speak in plain language. I won’t try to blind you with science or geeky terms. I’ll tell you what needs to be done and how much I charge. 

If there are other options, I’ll explain them and the costs too. I won’t push you to buy anything more than you need to and would only recommend that you get a new computer or device if there was no other way to get yours back up and running (or it would be cheaper). I don’t sell computers, or software, or printers, scanners and so on, I don’t even sell keyboards or mice so there’s no benefit to me in recommending one bit of kit over another. Any advice I give on buying is based solely on the best solution for you…and what’s more – I don’t charge you for advice and you are under no obligation.

I don’t have a shop to sell from, or the staff and all the overheads that come with one. What I do have is a fully equipped workshop, masses of knowledge gained over years of being a complete tech’ geek, and having a total love for what I do - and that’s what you get the benefit of when you come to me.

I have my own workshop, and I can usually do what’s needed more quickly than the big guys. I don’t send your equipment off to a centralised repair centre so there’s no waiting for it to be picked up, delivered to the repair centre and going on the pile of jobs waiting there to be done, then getting it all packed up and sent back again. Simply, you hand your equipment to me, give me your contact details, and I get to work. I will always check with you before doing anything that might cost you more than originally expected.

Best of all, the service is personal – as in PC, Personal Computer. I understand how precious the memories are in your computer or device. I know how important they can be, so I take every possible care to preserve all your important stuff – pictures, documents and so on. I also take pride in respecting your privacy. When you put your device in my hands, nobody – no receptionists, no warehouse staff, no drivers, no faceless technicians or their supervisors – nobody will touch your device but me, until I hand it back to you. That’s ‘personal’ service, with a smile.
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Don’t just take my word for it though. Click here and read some testimonials or watch some reviews from some of my previous customers. 
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 ‘Personal’ Service With a Smile - written by Freelance Writer Ruth Raymer.

Personal Care That Won't Break the Bank!

25/10/2013

 
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We believe in personal care, bringing you real solutions that won’t break the bank!

This was one of the founding premise of File Genie. We have listened to our clients and asked those that are not yet customers “how can we help"? One of the most recurring concerns is that your computer may be out of action for a short time and that in this day and age even a short time can be very inconvenient. So much so that it has been see as better to have a computer that runs slow (even at a snail’s pace, with all the risks of using a system with viruses on it) than to have no computer at all.

The File Genie answer, much like when your car needs to go to the garage and they need to keep it perhaps only over night, they will supply you with a courtesy car. File Genie will now be offering one of its courtesy Laptops for use by our clients in the event of your computer needing to be away from you for even a short time. File Gene will offer this service free of charge, but will still aim to reunite you with your own computer as soon as possible.

If you have any suggestions on how we can help please phone 01733 306133 or send an email [email protected]

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What We Do

  • Computer Repairs & Upgrades
  • Laptop & Netbook Repairs
  • PC Repairs & Upgrades
  • iPad & Tablet Repairs
  • Smartphone Repairs
  • Data Recovery
  • Virus & Spyware Removal
  • AntiVirus Setup
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Tel: 01733 306133
Mob:
07872 052 751
Email:
genie@filegenie.co.uk

Address

10 Christopher Close, Dogsthorpe, Peterborough, Cambridgeshire, PE1 3YA

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