Online Support

Remote support for your computer, tablet & smartphone issues.

File Genie offers a remote support service to home users. If you are having a problem with your computer, File Genie can connect with you securely over the Internet and help you by walking you through the issue or taking control of your computer and doing it all for you.
This service is only available if your computer is capable of connecting to the Internet. If it isn’t, bring it in to us, or File Genie can pop out to you.

File Genie uses TeamViewer to connect to your computer, a service trusted by over a hundred million users worldwide. This program will generate a unique user ID and password (the password changes on every connection attempt), so can only be used by persons that you allow and only when you allow them to.

To use it you must install the TeamViewer software. To get started, just click the link below and follow the instructions on the screen. Download TeamViewer here >