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5 Common Smartphone Problems and How to Fix Them!

23/6/2025

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Smartphone – short battery life
It’s hard to imagine a time before smartphones (it did exist, honest!) so entwined are they with our daily lives. We rely on our smartphones for so much – from texting and emailing to shopping and banking – so when things go wrong it feels like the end of the world! Sometimes the phone might need replacing, especially if it's badly damaged or it’s really old, but often simple remedies can have your phone up and running like new again.
Here are 5 common issues you might come across and easy ways to fix them:

  • Battery Draining Fast
    There’s nothing more annoying than having your phone battery die when you least expect it – on a train with tickets securely located in your digital wallet, about to make a purchase using your phone or in the middle of an important meeting – you need your phone to stay charged for as long as possible. First steps would be to adjust your phone settings such as reducing screen brightness and deleting unused apps to help reduce the strain on the battery. Sometimes the battery itself needs replacing, this might be a simple procedure depending on the make and model but in some cases a professional tech specialist will be your best.
 
  • Cracked Screen
    Most of us will have experienced the pain of a cracked phone screen. Not only does it look rubbish it can also affect how well the phone runs, so it’s important to get the screen replaced as soon as possible. Replacement screens can be found online and with the right tools you can have your phone looking good as new in no time. We would recommend using a professional techy for this job unless you are confident in your skills and knowledge of replacing a phone screen!
 
  • Soggy Smartphone
    We won’t judge if you dropped your phone in the toilet (well maybe a little bit), bath or sink but your phone will definitely not like having a dip!  If you’re lucky your phone might just need a good dry out – turn it off, take it out of its case if it has one, remove the sim and memory cards (and battery if possible) and put it in a sealed container with silica gel packets if you have some. With a bit of patience your phone may just survive. Resist the urge to use heat to dry out the phone as this can damage the delicate components in your phone. Similarly using compressed air to blow the water out could make things worse by pushing water further inside the device! Again, it's never the wrong choice to get in touch with a professional to help you out.
 
  • Software Glitches
    If your phone is being annoying – freezing when in app or crashing then the first thing to do is try restarting it. Often this does the trick and everything is right in the world once more. If a restart doesn’t fix it then you might need to check it’s running the latest version of software, sometimes an update fixes bugs and glitches. Still no joy? A factory reset might do the trick. Back everything up first (factory reset erases everything on your phone) and hopefully your phone will be back to it’s spritely self again. If you’re still having problems then seek professional advice – they will be able to run diagnostic tests to get to the root of the problem.
 
  • App Crashes
    If an app is unresponsive you can try force closing it and then reopen it. If that doesn’t help check if there are any updates available and make sure you are running the latest version of the app.

The important thing is to act quickly and seek professional help if you feel out of your depth – solving any issues straight away will help minimise any damage and help your phone last longer.

Having problems with your smartphone and need an IT professional to take a look? Get in touch and File Genie will get your phone running smoothly as soon as possible.
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Time-Saving Tech for Home and Business

11/8/2024

 
Time Saving Tech for Home and Business
Do you have a never-ending To-Do list? If you do, then you’re not alone- busy work and family life makes getting tasks done a big challenge which is why this month we thought it would be good to take a look at some time-saving tech.

From time-saving gadgets and tips to productivity apps, there are a whole host of solutions that can help you get organised and help reduce the workload.
Our Top Tips for Productivity
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Set Your Daily Goals
​Spend the first part of your day setting out what you want to achieve for that day – apps such as Hive  and Todoist are a great way to visualise and track your goals, they are great for individuals or teams and have sharing capabilities.

Read the manuals!
Yes, it’s tempting to just plug it in and figure it out as you go along but honestly, reading the user manuals and getting to know your new device/app or software will save you so much time in the long run. It might seem like a boring job you don’t need to add to your workload but there are often tons of features you only find out about by getting to know your product thoroughly- it really is worth investing a bit of time in.

Track your Time
If you have a lot of different tasks to complete it’s easy to get caught up on one and neglect the others. Set a schedule and try to stick to it – dedicate the time you need to complete each task and make an effort to get each job done within the time. There are some great time-keeping apps available to help you get organised –Clockify is a free app that can help you track actual time spent, great for freelancers and business owners who need to track hours across projects.

Put your Phone on Silent
Important job to complete? Putting your phone on silent and out of reach will help you focus on the task at hand and help stop you from getting distracted by social media. As soon as you start working on your tasks, put your phone on silent and set a time in the day to answer any texts/calls you might have received – try not to deviate from that. Most smartphones have a ‘Do not Disturb’ mode which will mute the sound, and block visual distractions and vibrations.

Use a calendar to get organised
Deadline looming? Get the dates in the calendar, block out enough days to get the task completed and set reminders to alert you the deadline is approaching. Get organised and schedule all your work and home commitments so you can see everything at a glance. There are lots of apps to choose from, many of them with free options, Google Outlook are popular choices.

Top Time-Saving GadgetsThere are some great gadgets out there to help make life a little bit easier in a time-crunched world. Here are some of our favourites:

Robot Vacuum
If you get easily distracted by jobs around the house then a robot vacuum could be just what you need to stop the procrastination.

Charging Dock
A clean desk free of wires can help you focus on the task at hand so get rid of the clutter of cables and invest in a docking station to charge your devices. There are lots to choose from, but we like these from Anker.

Productivity Timer
Make every second count by setting a timer to work to increase productivity and get those tasks done! There are plenty of timers to choose from which use the Pomodoro technique where you work in 25-minute sprints followed by 5 minutes of rest. Check out these timers at Ticktime.

Noise Cancelling Headphones, Earbuds or Earplugs
If you work in a noisy environment, then noise-cancelling earbuds or headphones are a must. Have a look at Tech Radar for their pick of the best noise-cancelling headphones or earbuds. If you don’t want to listen to music or podcasts then earplugs are a great alternative- take a look at this Which guide for a selection of earplugs to suit different needs.

Hopefully, we’ve given a few ideas on how to tackle that to-do list and increase your productivity.

What are your favourite gadgets or hacks for productivity at home or work?

Valentines for the 21st Century – Using Online Dating Apps

1/2/2024

 
Valentines for the 21st Century – Using Online Dating Apps
It’s the month of love and many shop windows are adorned with hearts and Valentines inspired marketing material.
​
If you’re single and looking to meet new people – whether for friendship and no strings socialising or to find the love of your life – more and more people are using dating apps to help in their search.
The popularity of dating apps has increased exponentially since 2017 (and most notably since the Covid19 pandemic) – there are about 1,500 online dating sites and apps worldwide, many of which are aimed at specific sections of society. There are of course the big dating apps that dominate the industry – the names we all probably think of when anyone mentions online dating. Tinder, Bumble and Match are the most popular but there are many more to choose from.

In this digital world it makes sense that people find it hard to forge meaningful relationships in real life – cue online dating! But like everything else we do online we need to be careful not to fall victim to fraud.

​Which App is best?
Whether you’re looking for long term commitment or you just want to keep things casual and see where they go, there is bound to be the perfect app for you. Pick the right app to suit your partner preferences.

Tinder is great for younger people looking to make connections while eHarmony is a winner for those who like data-driven matches. Bumble is a solid choice for women who want to avoid unsolicited messages from men as they can only be contacted after the woman has expressed her interest. If you’re a gamer, then there is an app perfect for you – Kippo is a mobile dating app specifically designed for gamers to meet up and connect. And for those of you searching for a like-minded professional to share your time with you could find your match at Elite Singles.

How to Protect Yourself from Scammers When Online Dating
  • Account Security: As with any online account it’s vital you have a strong password (plus 2-step verification if applicable) and take extra care when accessing sites on a public or shared device.
  • Privacy Boundaries: Avoid revealing personal information to people you don’t know such as home address, work address, daily routine i.e. time/day you go for a run/gym etc. If you are a parent or guardian don’t reveal too much about your children – don’t share details such as their names, ages or where they go to school.
  • Financial Safety: Never send money or share financial details, it’s a big red flag if the person you are communicating with asks you to send money to them.
  • Chat on the App: Keep conversations within the dating app and avoid requests to message on messaging apps such as WhatsApp which aren’t regulated in the same way as the dating sites.
  • Report Suspicious Behaviour: If it doesn’t feel right and you notice the person making odd requests that make you feel uncomfortable then you should block and report the user to the dating site and if necessary, to the authorities.
  • Personal Safety: If you meet up in real life then be sure to tell a friend or family member where you are going and what time you will be back.

If you find yourself in the unfortunate position of falling victim to online dating fraud, then the most important thing to do is to report it. Don’t be embarrassed – fraudsters literally make a living out of conning people, they are very convincing and will happily play the long game until their victim has let their guard down.

Keep it Real and Have Fun
The important thing to remember about online dating is to have fun and be yourself. If it feels like hard work or you’re not enjoying yourself then take a break for a while and see how you feel.

Online dating is sure to continue to grow in popularity and dating apps are a great way to make that first connection with a prospective partner.
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