This month we thought we’d take a look at common problems you might encounter with your computer or laptop and offer ways in which you can remedy them and stay connected.

PC Not Turning on
This scenario always fills the user with dread – no response when you switch on your computer? No familiar whirring as the machine powers up? It’s an awful feeling and we’ve all been there! First things first – don’t panic! It’s likely to be a simple issue that  can be fixed with little to no cost.

• Is it plugged in and switched on at the wall? If the answer is yes, try a different socket.
• If you’re using a laptop – does it need charging? If it’s plugged in already, try a different charging cable.
• If you are tech savvy you can try booting up in safe mode to find the issue. Using a Mac? Try booting up in safe mode by following the instructions on this page: Safe Mode on a Mac
• If you still can’t boot up you might be best getting some expert help! 

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Computer Running Slow
If your machine is taking ages to load apps, non responsive or freezing mid task there are a few remedies to try before you throw the thing out the window!

• Clear the clutter – Over time your computer can get clogged up with files and apps that you no longer need and this will cause your machine to slow down. Spend some time decluttering and you might see an increase in performance.
• Check for Malware – If decluttering doesn’t work you should do a scan to check your PC hasn’t picked up any malware or adware. 

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Slow Internet Connection
A common complaint that causes unnecessary stress, especially if you are in the middle of an online meeting!

• Do a speed check! – Are you getting the speed your provider states you should be getting? Run a speed check – you need to do this through a wired connection first and then through WI-FI. If the speed check comes back as slow through both connections you  need to contact your service provider.
• Update your Router – If your router is old it’s probably time to replace it. Make sure it’s running the latest firmware. Make sure your router is password protected.
• Update your Browser – Ensuring your PC is running the latest version of your internet browser will mean it is secure and it will run faster. Read our blog Get The Most Out Of Your Broadband.

PC Overheating
If your machine is overheating you will see issues such as poor performance and your machine randomly shutting itself down. It can be worrying when this happens and you do need to act promptly to prevent further problems.

• Bust the dust – Dust is often the biggest cause of overheating. Use compressed air to clear dust from vents and fans.
• Give your PC Space – Your PC needs to be in a well ventilated area with space around it to keep it cool. Laptops can be kept cool by using a cooling stand which allows the air to circulate.
• Keep it cool – Use a cooling mat for your laptop to help stop it overheating.  Keep it on a flat surface and avoid using it on your lap or on a bed.
• Check the fans – If the fans don’t seem to be working properly you may need to replace the thermal paste on the CPU - we would recommend seeking help from a technician.

Unresponsive Apps
It’s frustrating when you’re mid task and suddenly the app freezes. 

• Force quit the app – key combination in Windows Ctrl + Alt + Delete and selecting Task Manager, or press Option (or Alt), Command and Esc on a Mac.
• Restart the computer – If force quit didn't work then a restart might do the trick.
• Update or reinstall the unresponsive app – Make sure you’re running the latest version. Sometimes apps can get corrupted so uninstalling then reinstalling can fix the bugs.

It can be stressful when your computer or laptop starts misbehaving or malfunctioning. If the solutions listed here aren’t working or you’re not confident carrying out some of the more complex tasks it’s advisable to get help from a professional. File Genie can help diagnose and repair your PC or Laptop and even teach you how to maintain your tech yourself.

Get in touch and find out more about our IT support.

So, what are the options?

• Update to Windows 11
  If your system supports it then you can install Windows 11 for free – check to see if your system meets the minimum requirements by opening Settings > Privacy and Security > Windows Update. Make sure you backup your computer before you install any updates!

 

• Update Outdated Components
  Windows 11 requires a Trusted Platform Module (TPM 2.0) chip. You could upgrade your PC to include a TPM 2.0 chip but doing so may actually require a new motherboard etc and should probably only be considered if you have the skills or an IT specialist on hand.

 

• Pay to Extend your Windows 10 Licence for 1 Year
  This is really only a short term solution until you have to invest in a new PC but it can buy you a bit of time while you research your options. Microsoft have said this will cost $30 (USD) for individuals and will be available in November 2025. Businesses can already purchase the extended security update through the Microsoft Volume Licensing Program, at $61 USD per device for Year One. Find out more here: https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

 

• Buy a new PC
  If you’re thinking of buying a new computer then now might be a good time rather than investing in legacy technology. Use a trusted technician  to help guide you on the best options to suit your needs rather than buying the first shiny PC you see in store. To invest in a new PC, take some time to evaluate what your needs are before you begin the search. This will help you narrow down to a few options and ensure you get a machine that will serve you well. 

 

• What will the main use of the PC be? Gaming would require a top notch graphics card and you’d probably need a separate tower/monitor setup. If you would mainly be using your PC for browsing the internet and writing emails then an all in one or laptop could be a nice, sleek alternative.

 

• How many people will use the PC? If you need a family workhorse that can do everything from office tasks and design work to gaming and online shopping then an all singing all dancing tower and monitor will fit the bill.

​Whatever your requirements, there is the perfect solution out there for you and File Genie are on hand to offer advice and support. They can even source the parts and build your dream machine for you!

Get in touch and talk us through your needs.

File Genie will tell you that Tech is my Achilles heel and lock down has done it’s best to compound the issues I have already, slow and intermittent fault on my internet supply, slowing my laptop performance – File Genie to the rescue; new Apps I don’t understand, File Genie to the rescue and venturing into Apple from Android and Windows, again Ben from File Genie to the rescue.

What have I learnt other than File Genie is a knight in shining armour:

• Well, I need to do more of what I preach to stay calm, relaxed and in the positive, intellectual part of my brain. When I work from this part of my brain, I can achieve and do achieve lots more. I also learnt that every cloud has a silver lining even if a Genie needs to get involved.
  
• Getting tense and stressed definitely has triggered old whiplash related restrictions and migraine like headaches but much can be done to rectify and to prevent it.
• A mix of physical and mental health remedies self prescribed. Drink plenty, don’t try to do too much, eat properly, structure my day with different activities, ice, the power of just being, catching up with friends, exercise and gardening.
• Mind and body are undisputedly linked, look after one and the other will follow and for your tech headaches, consult File Genie.
• The other thing that I have become very good at is reframing (seeing the silver lining). Lockdown therefore equals Liberation.

 
Bridget Bath, Clinical Hypnotherapist, Forward Focus Hypnotherapy