This month we thought we’d take a look at common problems you might encounter with your computer or laptop and offer ways in which you can remedy them and stay connected.

PC Not Turning on
This scenario always fills the user with dread – no response when you switch on your computer? No familiar whirring as the machine powers up? It’s an awful feeling and we’ve all been there! First things first – don’t panic! It’s likely to be a simple issue that  can be fixed with little to no cost.

• Is it plugged in and switched on at the wall? If the answer is yes, try a different socket.
• If you’re using a laptop – does it need charging? If it’s plugged in already, try a different charging cable.
• If you are tech savvy you can try booting up in safe mode to find the issue. Using a Mac? Try booting up in safe mode by following the instructions on this page: Safe Mode on a Mac
• If you still can’t boot up you might be best getting some expert help! 

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Computer Running Slow
If your machine is taking ages to load apps, non responsive or freezing mid task there are a few remedies to try before you throw the thing out the window!

• Clear the clutter – Over time your computer can get clogged up with files and apps that you no longer need and this will cause your machine to slow down. Spend some time decluttering and you might see an increase in performance.
• Check for Malware – If decluttering doesn’t work you should do a scan to check your PC hasn’t picked up any malware or adware. 

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Slow Internet Connection
A common complaint that causes unnecessary stress, especially if you are in the middle of an online meeting!

• Do a speed check! – Are you getting the speed your provider states you should be getting? Run a speed check – you need to do this through a wired connection first and then through WI-FI. If the speed check comes back as slow through both connections you  need to contact your service provider.
• Update your Router – If your router is old it’s probably time to replace it. Make sure it’s running the latest firmware. Make sure your router is password protected.
• Update your Browser – Ensuring your PC is running the latest version of your internet browser will mean it is secure and it will run faster. Read our blog Get The Most Out Of Your Broadband.

PC Overheating
If your machine is overheating you will see issues such as poor performance and your machine randomly shutting itself down. It can be worrying when this happens and you do need to act promptly to prevent further problems.

• Bust the dust – Dust is often the biggest cause of overheating. Use compressed air to clear dust from vents and fans.
• Give your PC Space – Your PC needs to be in a well ventilated area with space around it to keep it cool. Laptops can be kept cool by using a cooling stand which allows the air to circulate.
• Keep it cool – Use a cooling mat for your laptop to help stop it overheating.  Keep it on a flat surface and avoid using it on your lap or on a bed.
• Check the fans – If the fans don’t seem to be working properly you may need to replace the thermal paste on the CPU - we would recommend seeking help from a technician.

Unresponsive Apps
It’s frustrating when you’re mid task and suddenly the app freezes. 

• Force quit the app – key combination in Windows Ctrl + Alt + Delete and selecting Task Manager, or press Option (or Alt), Command and Esc on a Mac.
• Restart the computer – If force quit didn't work then a restart might do the trick.
• Update or reinstall the unresponsive app – Make sure you’re running the latest version. Sometimes apps can get corrupted so uninstalling then reinstalling can fix the bugs.

It can be stressful when your computer or laptop starts misbehaving or malfunctioning. If the solutions listed here aren’t working or you’re not confident carrying out some of the more complex tasks it’s advisable to get help from a professional. File Genie can help diagnose and repair your PC or Laptop and even teach you how to maintain your tech yourself.

Get in touch and find out more about our IT support.

Here are our 5 must-do jobs to clean up your tech:

1. Clean your Hardware – Remove crumbs and dust from your PC or laptop – you can use compressed air to help blast the debris out from nooks and crannies (be sure to follow the instructions). Use a damp microfibre cloth to clean the casing, screen, smartphone and tablet.
2. Cut the Clutter – Remove unused apps (if you are unsure which apps you should leave you can check here). Freeing up space by deleting unwanted apps and software will speed up your device and help it last longer.
3. Have a Sort out – Go through your files and photos, delete duplicates, old screenshots and any that are blurry and get them organised into folders – be sure to back them up to an external drive. Print your faves and put them up to enjoy!
4. Clear the Cache – When you visit a website or open an app for the first time your device collects data and stores it in order to make it quicker to load in the future. Over time this cached data can cause your devices to run slower so it makes sense to periodically clear the cache.
5. Update Your Operating System and Antivirus – Make sure your devices are running the latest operating system – any known bugs and security issues will get fixed and your devices will run more efficiently. Antivirus is a non negotiable – make sure it’s up to date and running to protect your devices from phishing, hacks and viruses.

Have fun clearing out some garbage and give your devices a well deserved spruce up.

If you need any help cleaning your laptop, PC, smartphone or tablet then we are always on hand. Contact Ben here: https://www.filegenie.co.uk/get-in-touch.html

How old is your computer?
The average lifespan of a computer is 4 years so if your machine is older than that then you might start to see signs of wear and tear. Good general maintenance and cleaning will stretch its lifespan a little but after a certain time it will struggle to keep up and you will need to replace it.
 
Have you maintained your computer?
If you’ve neglected to keep on top of the maintenance and cleaning side of things with your computer then this will definitely reduce its life. Dust builds up on the components and fan can cause overheating which will damage the computer so always try to keep your computer clean and dust free.
 
Is the fan working overtime?
While a bit of heat is normal when the computer is running, significant heat and a very noisy fan indicate the computer is overheating. This could be another sign you need to look for a replacement machine.
 
Can you update it to the latest operating system?
If your computer can’t support the latest operating system then you could be in for trouble- new software will often not support older operating systems.
 
Is it running out of memory?
If you're having issues such as not being able to run two applications at the same time or your computer is sluggish and constantly crashes then you might find your computer doesn’t have enough RAM or is running out of room in the hard drive. Upgrading to more RAM or switching out the hard drive can remedy this but it might only be a temporary fix if the machine is old.
 
Is it slow to start up and shut down?
Another sign it might be time for an upgrade is if it’s taking an age to boot up or shut down your machine. Over time, computers slow down and while you might be able to improve some issues with some general maintenance or upgrading the hard drive to an SSD if the computer is too old then it is probably time to replace it.
 
Can it run the latest software programmes?
If your computer can’t run new software then that is a warning sign that it is too old and needs updating. Anti virus software providers often stop supporting older versions of your PC leaving you vulnerable to viruses and malware.
 
Is it reliable?
If you can’t rely on your computer to handle the day to day tasks then it sounds like you should be looking to replace it. Of course, there may be an easy solution that a computer specialist would be able to remedy but if it is costing you time and money then it might be worth upgrading to a newer model.
 
Would it cost more to upgrade or repair than to replace?
If the cost to repair or upgrade would be more than a new machine then the only right answer is to replace the computer. A new computer should be seen as an investment for your business and don’t forget it is a genuine business expense.

Never underestimate the value of a reliable computer for your business - if a new PC will cost slightly more than an upgrade but will save you time and mean you can get back to work quicker then it is worth taking into account when deciding whether to repair or replace. 
 
File genie can help with any concerns you have with your PC and can advise on maintenance, cleaning and antivirus protection.
 
Contact Ben for further help.