- Use comparison websites such as Uswitch - they do the hard work for you so you know you're getting the best deal for your needs.
- Head to Which? for thorough, unbiased reviews and expert advice on all the available broadband deals
- Ofcom provides free, helpful advice if you’re having problems with your broadband and information on complaints and compensation.
Some common complaints for broadband users in the UK include slow speed, poor signal, limited technical support and high prices.
There are a few reasons why your broadband speed might be slower. First of all, establish what type of internet you are on, ie ADSL or fibre. ADSL broadband uses a standard copper telephone line and speed can be massively affected by how close you are to your telephone exchange. Fibre broadband is much faster and reliable than standard ADSL internet, it uses fibre optic cables to deliver super fast internet direct to your home. Secondly, check the age of your router. An older router can cause a slow connection speed and simply upgrading to a newer model or updating the software will solve any connection speed issues.
Limited wi-fi range causing a weak signal will slow your broadband connection right down making internet browsing and online gaming a nightmare. Various factors can cause a poor signal. Again, check the wireless router- is it old and in need of replacing? Where is your router placed? Pick somewhere in the middle of the house in order to get a better signal throughout the building. Avoid plugging it into a telephone extension cable- it will work much better if plugged directly into the master socket.
Paying Too Much
This is where price comparison websites come into their own. You can easily search for the right package for you and get the best deal possible. Make sure you check when your current contract is due to finish- many people forget to renew their broadband and end up on an expensive package once their current deal expires. Put a note in your calendar to check for new deals when your current one is due to run out. Don't be afraid to negotiate with your provider, you could end up on a better deal than the one you’re on right now as they often reserve their best deals for new customers or retaining old customers.
If you’re struggling with the tech side of your broadband connection don’t be afraid to ask for help. File Genie can communicate with your provider to help make sure you’re getting the right service for your needs.
Technology moves on and deals are constantly changing. Keep an eye on it just as you do with your car insurance and move to a better deal if you see one and you’re current contract is due to run out.
Are you having slow connection speed issues? Need some help with your broadband? Give File Genie a call.